Privacy Policy

Consent | Marketing

  • We hate spam as much as you do. Our communications will always be professional, industry–orientated, and informative.
  • Clear unsubscribe details are always shown on our e–communications.
  • All unsubscribes are actioned and those individuals will not receive further e-marketing from us.       
  • If you are a user of any of our services, your personal contact information may be used by us to contact you in writing, by e–mail or telephone to offer you products, offers and services that we believe are directly related to the promotional merchandise marketplace.
  • We also hold data on suppliers and individual contacts within the promotional merchandise industry who we feel would benefit from our services.        
  • Much of our e-marketing is sent through MailChimp where we transfer & store your business email address and track interactions.        
  • Data we pass to Mailchimp for e-marketing purposes is protected by the terms on their Privacy Policy.
  • You can opt out of receiving contact for marketing purposes at any time. Please write to HG Merchandise Ltd t/a PG Branding, Unit B1a Crimple Court, Hornbeam Park, Harrogate, HG2 8PB

Legitimate Interests Assessment

  • HG Merchandise Ltd t/a PG Branding hold corporate data for promotional merchandise suppliers and companies.
  • This includes employee contact details.The corporate and individual personal data we hold of customers & suppliers is to provide services or information to, or requested from those companies.
  • This information is used for business to business purposes only.
  • Our communications are only related to the promotional merchandise industry.
  • We only use people’s data in ways they would reasonably expect and which have a minimal privacy impact.

Purpose test: Any marketing or services provided by us, or our third-party contacts would only ever contain information that should be of genuine business interest to that company.

Necessity test: To provide requested services, and to keep companies informed of news, events, industry products and our services it is necessary to hold company and contact data.

Balancing test: The individual’s interests override the legitimate interest. All individuals have right of access, right to erasure and right to restrict processing, in addition to any rights within General Data Protection Regulations (GDPR) and Privacy and Electronic Communications Regulations (PECR)

What information do we collect?

  • We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a contact form or place an order.
  • When completing a form on our site, as appropriate, you may be asked to enter you’re: name, e-mail address, mailing address or phone number.

User Initiated Contact   

  • If you contact us by telephone or by e–mail asking for assistance or information, we may ask for, or take your personal information. As well as using your personal information to help you, your personal information will be used to contact you for marketing purposes.

What do we use your information for?

  • Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience your information helps us to better respond to your individual needs.
  • To improve our website, we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service your information helps us to more effectively respond to your customer service requests and support needs.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails the email address you provide, may be used to send you occasional company news, updates, related products or service information, etc.

How do we protect your information?

  • We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Data Retention Period

  •  The GDPR Act does not set out any specific minimum or maximum periods for retaining personal data.
  • We hold company and contact data until such time until we are asked to remove or take any other action in accordance with GDPR by an individual or company, or until it is felt our services are no longer of interest to any individual or company.
  • We retain personal data relating to customer quotations and orders for historical, statistical or research purposes indefinitely or until it is no longer needed and then deleted.
  • Previous history of marketing activity is retained unless specific requests are received not to do so.

Access to Your Records | Individual Rights

  • In accordance with General Data Protection Regulation (GDPR) you have a right to see a copy of the information we hold about you on request.
  • You also have a right to erasure including retention and disposal, and a right to restrict processing. You may request that your data is removed from all our company systems at any time.
  • Some elements of your personal data may have to be retained in order to use our services.
  • If you wish to see a copy of the information we hold about you please write to HG Merchandise Ltd t/a PG Branding, Unitb1a Crimple Court, Hornbeam Park, Harrogate, HG2 8PB

 Notice of Breach of Security

  •  If a security breach causes an unauthorized intrusion into our system appropriate notifications will be made in accordance with GDPR.
  • If any breach materially affects you, then we will notify you as soon as possible and later report the action we took in response.

 Do we use cookies?

  • Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
  • We use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

  • This directive relates to website users’ consent of Cookies created by a website.
  • The Directive states that a website’s users must knowingly give consent to the use of Cookies on their computers.
  • For more detailed information about cookies, how they work on your computer and how to delete them or allow them to remain on your computer, please visit

 Third party links

  • Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 Your Consent

  • By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

  • If we decide to change our privacy policy, we will post those changes on this page.


  • This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future

Use of Website

  • You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
  • The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
  • No part of this Website may be reproduced without our prior written permission.

Visitor Conduct

  • With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
  • When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

Site Uptime

  • We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore, we will not be liable if this website is unavailable at any time.

 Links to and from other Websites

  • Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third-party website and have no responsibility for such third-party websites or their content.
  • If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us. If you choose to link to our website in breach of this, you shall fully indemnify us for any loss or damage suffered as a result of your actions.

Exclusion of Liability

  • We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Law and Jurisdiction

  • This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.




Notice of Breach of Security

  • If a security breach causes an unauthorized intrusion into our system appropriate notifications will be made in accordance with GDPR.
  • If any breach materially affects you, then we will notify you as soon as possible and later report the action we took in response.

 Consent – Marketing Database

  • All external e-shot unsubscribes automatically managed by MailChimp

 Consent – Customers

  • This consent is included in this Privacy Policy

 Consent – Children

  • HG Merchandise Ltd t/a PG Branding at no time handles children’s personal data.

 Individuals’ rights

  • Individual rights are included in this Privacy Policy

 Right of access

  • Right of access is included in this Privacy Policy

 Right to erasure

  • Right to erasure including retention and disposal. Requests may be made that data is removed from all of our internal company systems.

 Right to restrict processing

  • Individual can request to Unsubscribe from any marketing communication at any time. All e-shots contain an ‘unsubscribe’ button. Only the individual can request to resub-scribe.

 Our Details

HG Merchandise Ltd T/A PG Branding
Unit B1A Crimple Court, Hornbeam Park, Harrogate. North Yorkshire. HG2 8PB

+44 (0)1423 878000

Registered in England No:10127945

VAT No:GB240 7488 04